GENERAL CARE

Our products are built to provide you many years of enjoyment. Please keep in mind, however, that heat and moisture are always hazards to be aware of. Always wipe off excess moisture and be careful with extreme heat sources, such as kettles, toasters, ovens, and base heaters. Never use abrasive or corrosive products on your cabinetry or countertops.

WOOD AND MDF CABINET DOORS

Wood and MDF cabinet doors require special care and attention. Water can be extremely hazardous to the lacquer finish. Clean any finished wood cabinet part with a mild soap and water solution, using a slightly dampened cloth. Always wipe off any excess moisture on finished wood. Wood products damaged by excess moisture are not covered under warranty.

PVC CABINET DOORS

PVC cabinet doors are easy to clean and maintain. For regular cleaning, ordinary soap and water solution is recommended.  For tougher stains, use a mild household cleaner. PVC products are susceptible to melting by extreme heat sources. As a precaution, we recommend that you open doors and pull out drawers beside the range when running the self-cleaning mode of your oven. Always pull toasters, kettles, and other heat sources out from underneath the upper cabinet doors when in use.  PVC products have a three year warranty against delamination and discolouration.  Please note delamination due to extreme heat is not covered by the manufacturers warranty.

QUARTZ COUNTERTOPS

Quartz and granite surfaces can be cleaned with warm water and a soft cotton cloth. Never use abrasive or corrosive cleaning products. Try to avoid rapid or sudden temperature changes, especially near the edges. It may not withstand the direct transfer of heat from pots, pans, and other cooking units. It’s recommended to use a hot pad or trivet to prevent the heating of the product.

LAMINATE COUNTERTOPS

Laminate surfaces can be cleaned with a mild soap and water solution. Difficult stains can be cleaned with a mild household cleaner. Never use abrasive or corrosive cleaning products. It’s important to never let moisture remain on or near laminate countertop joints, as separation of the laminate and substrate may occur. Never leave wet rags or cloths on laminate countertop joints. Please note laminate joints that are damaged by moisture are not covered under the manufacturers warranty.

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HARDWARE MAINTENANCE

Our hardware is designed for a lifetime of trouble-free use. Over a period of time, cabinet doors may become misaligned. Use the easy adjustment screws on the hinge to adjust a door. Always be aware that excess pressure from leaning on, or hanging onto, cabinet doors may compromise the hinge and/or tear the hinge plate off of the cabinet. Our standard drawer slide has a weight capacity rating of 100 lbs. It’s also fully adjustable by using the attachments located on the steel brackets that attach the front to the drawer box. It is important to never overload drawers, roll-out shelves, and adjustable shelves. Excess weight from heavy items may cause the drawers, or roll-out shelves, to malfunction and may even cause the drawer slides or shelf supports to fail.

LIMITED WARRANTY

All products are warranted to the original purchaser to be free from defects in material and workmanship for a period of three years from the date of substantial completion. If a product is found to be defective upon inspection by an authorized representative, the defective part will be repaired or replaced without charge. This warranty obligation is a limited warranty and is for the repair or replacement of the defective component only. It does not cover transportation costs or on-site labour charges, nor any damaged product due to abuse or misuse. This warranty does not cover normal incidental deterioration such as nicks, scratches, abrasions, and typical wear, which results from normal use during the standard life of the product.