How do I go about getting a quote?
Reach out to our Sales and Design team either by phone or by completing a Contact Us form. We will be in touch right away to help you start transforming your dreams into reality.
Do I need an appointment?
While not required, an appointment is recommended. However, you are always welcome to drop by our showroom! We have several fully installed kitchen and bath displays for you to explore. While you are here, you can chat with any available designers, or you can book an appointment with our reception for another day.
Can I get a ballpark price?
Unfortunately, there are too many factors and choices involved to get a ballpark price. But not to worry – that’s what our team is here for!
Is financing available?
Yes, we offer several different financing options based on your credit history and the value of the project. Details are available after a determination has been made on cost and you are ready to proceed with the project.
Who builds your cabinets?
We do! All of our cabinets are built here at 2189 Keating Cross Road. We proudly employ local tradespeople in our shop, which features state of the art woodworking machinery and cutting-edge robotics. We continuously progress our manufacturing methods and technologies for peak efficiency, quality and reliability.
Can I install my own cabinets?
Yes, we can build your order for pick up or delivery only. However, we are proud to offer our expert installers and a full service department.
Do you have flat pack or premade unassembled cabinets?
No, all of our cabinet boxes are built to order in our 55,000 square foot manufacturing facility located right here on the Saanich peninsula.
When should I start the process for my kitchen?
It is never too soon to start planning! Engage with a designer sooner rather than later. If you have drawings but haven’t begun to build, we can start with those. Cabinetry is such a large part of your living space that our clients often come in before breaking ground.
Do I need to bring in drawings?
If you have them, yes! Drawings provide a lot of the information we need and it is beneficial starting with accurate measurements. If you don’t have any plans, take some rough measurements of the rooms you want to remodel, noting door and window locations, and we can start with that. HCK provides an on-site measure to confirm every inch before proceeding to order your cabinets.
What is your timeline for production?
This depends on your material choices, the scope of work to be done, and how busy our shop is. Some materials are faster than others, so if you are in a time crunch, your designer can guide your choices based on your goals. We strive to work with our client’s timelines!
What are the payment terms?
50% deposit upon order
40% payable before delivery
10% after substantial completion
Do my appliances need to be on site for installation?
We recommend it – however, as we design the cabinets based on the appliance specifications, it is not always required. It’s important to note that HCK does not install appliances, only cabinets – so you will need to hire a licensed appliance installer to complete that aspect of your project.
How does HCK troubleshoot problems?
There are many factors involved when building or renovating a home, from framing measurements and choice of materials to plumbing and electrical decision-making with contractors. We are aware that no matter how diligent everyone is, things can happen. We have a Service department that is always available to help work out any unforeseen issues or oversights. Our goal is always to quickly resolve matters and make it right! We want you to feel great in your space for years to come.
Why should I choose Harbour City Kitchens?
We aim to deliver top-tier service combined with the latest materials and trends at the most competitive pricing. Locally owned and operated for over 40 years, HCK has the expertise and experience to have successful projects time after time. Our craftsmanship paired with the advanced technology used in our 55,000 sq. ft manufacturing facility ensures quality and durability. We are committed to creating beautiful, functional living spaces that will stand the test of time.
Can I order my countertops through HCK?
Yes, we work directly with local countertop suppliers to simplify the process. Whether you are wanting quartz or laminate tops, our designers are here to assist you. However, we do not take countertop-only orders.